Refund policy
At Westbull Furniture, we want you to be satisfied with your purchase. If you need to return an item or request an exchange, please contact our customer support team so we can review your request and provide the appropriate return instructions.
Return Eligibility
Customers may request a return when the product meets the applicable return conditions described below.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging and included accessories, where applicable.
- Not have been damaged, modified, assembled, or altered by the customer, unless the return is due to a product defect or incorrect item.
- Include all original components, manuals, and accessories supplied with the order.
- Be returned within the applicable return period stated for the order.
Some products may have specific return requirements because of their size, nature, packaging, or hygiene considerations.
Our support team will review each return request and provide instructions regarding the applicable return requirements.
Return Requests
To request a return, please follow these steps:
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Contact our support team at cs@westbullfurniture.com.
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Include your Order Number and a clear explanation of the reason for your return.
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Our support team will review your request and confirm whether the item is eligible for return.
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If your return is approved, we will provide the necessary return instructions.
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Return Method: Returns are accepted In store & By mail.
If a return label is provided, you will receive instructions by email explaining how to download and print the label.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
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For a verified damaged, defective, or incorrect-product claim, Westbull Furniture may cover the return shipping cost where applicable.
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For a return due to change of mind, selecting a different product, no longer needing the item, or ordering the wrong product, the customer may be responsible for applicable return shipping costs.
Please do not send a return to our business address unless our support team has provided specific return instructions.
Restocking Fee
Restocking Fee: $0.00
Westbull Furniture does not charge a restocking fee for approved returns.
Refunds
Once your returned item has been received and reviewed, we will process your refund.
Refund processing time: Within 7 days after the returned item has been received and approved.
Refunds will be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We accept exchanges for eligible items.
If you would like to exchange an item, please contact us at cs@westbullfurniture.com and provide your Order Number along with a clear explanation of your exchange request.
Our support team will review the request and provide further instructions.
Contact Us
If you have questions about a return, refund, or exchange, please contact us:
Phone: +1 813-644-4702
Email: cs@westbullfurniture.com
Store Business Hours:
- (Mon To Sat): 9 AM–6:30 PM
- Sunday: 9 AM–4:30 PM (EST)